Frequently Asked Questions

CountryStyle Recycling is a leading waste management and recycling company that specialises in sustainable solutions for individuals, businesses, and communities. We provide a range of services including waste collection, recycling, and composting, helping you minimise your environmental impact.

We operate throughout Kent, London, and the South-East. For a full list of service areas, please visit our Service Locations page.

Yes, we provide recycling workshops, guides, and resources for schools, businesses, and communities. Visit our Education Hub for more information.

We handle a variety of waste types including:

Yes! We provide personalised, tailored recycling and waste management solutions for businesses of all sizes, as well as households. Contact us to discuss your needs.

After collection, we sort and process waste at our state-of-the-art recycling facilities. Recyclable materials are reprocessed into new products, organic waste is composted, and non-recyclable materials are disposed of responsibly in compliance with environmental regulations. Refer to our Waste Cycle Guide for more details.

We offer a variety of collection options to suit different needs, including:

Yes, here at Countrystyle we operate one of the largest plasterboard recycling facilities in Europe and process 100% of what we receive. We work in partnership with plasterboard manufacturer Knauf, promoting a closed-loop solution for plasterboard.

Yes, at our Ridham wood recycling facility we process a variety of mixed wood, including A-Grade (clean wood) and Dirty Wood (C-Grade). We produce a range of shredded products to supply panel board and green energy markets. Clean wood includes pallets, hardwood, and packing cases. Dirty Wood comprises plywood, floorboards, and laminate flooring.

Yes, we collect commercial food waste in partnership with our sister company Verigreen. We provide cost-effective solutions to food waste and have exclusive access to the only commercial AD plant in Kent. This plant converts food waste into renewable energy and nutrient-rich biofertiliser.

Recycling and segregating your waste into dedicated waste streams can help your business save money. With our personalised waste management solutions, we can provide cost-effective services that reduce your carbon footprint and waste miles.

Yes, Countrystyle can collect your electronic waste, known as WEEE. This includes most electronic devices such as computers, phones, and tablets. The precious metals and components can be recovered and repurposed.

WEEE stands for Waste Electrical and Electronic Equipment. Countrystyle can help your business dispose of unwanted electrical items responsibly.

Countrystyle has a comprehensive service and offers a wide range of bin sizes to suit any commercial requirements.

Yes, Countrystyle has an extensive bulk haulage fleet including articulated, walking floor, bulk tipper trailers, and tankers for flexible and reliable logistics.

Yes, we offer a range of rear-end loaders (RELs) with lockable lids for added security. They are an ideal solution for businesses that generate greater waste volumes than can be accommodated by wheelie bins.

We offer a variety of services, including:

A waste-to-energy plant burns waste to produce heat and power, serving as an alternative to landfill. This process creates renewable energy while reducing greenhouse gas emissions.

Yes, recycling food waste saves money and reduces landfill waste. Recycling contributes to clean, green energy and produces nutrient-rich biofertiliser used in crop growth.

The minimum service agreement is 24 months.

Your contract will automatically renew for a further year unless you notify us at least 60 days prior to the end of your contract.

You need to email us at least 60 days before the end of your contract to confirm cancellation.

Once we have a signed agreement, risk assessment, and payment plan, bins are delivered within 7 to 10 working days.

The risk assessment is for our collection crew to know how they will access the bins upon collection.

Contact us, and we will assist in resolving the issue. Depending on the circumstances, there may be a replacement fee.

Yes all of our containers are lockable.

Yes, you can increase the service frequency of your recycling and waste collection whenever required. This is subject to availability on your service route.

Yes, there is a charge for all new customer wheelie bin deliveries. This will be discussed during your initial consultation.

Any excess weight will be charged as agreed during your service consultation.

Recycling turns waste into new products, while recovery uses waste to generate energy (e.g., anaerobic digestion or RDF processes).

Yes, recycling Dry Mixed Recyclables (DMR) is cost-effective and environmentally friendly. Contact us to arrange a waste audit.

We focus on reducing landfill waste by maximising recycling and composting. Our energy recovery initiatives and innovative technologies help us create sustainable solutions for a greener future.

You can recycle materials like paper, cardboard, plastic bottles, cans, and glass. Avoid placing contaminated items, food waste, or hazardous materials in your recycling bin. Refer to our Recycling Guide for a detailed list.

Make sure waste is properly sorted into the correct bins. Avoid overfilling bins and ensure lids are closed. For bulky or hazardous items, contact us ahead of time for special instructions.

Booking is simple! You can:

• Call us at 0344 880 7700
• Use our online Quote tool
• Email us at salessupport@countrystylerecycling.co.uk
• Contact us through our Live chat service

We offer flexible scheduling depending on your needs. Choose from daily, one-time, weekly, bi-weekly, or custom schedules.

Yes, you can reschedule or cancel your collection with at least 24 hours’ notice. Please contact our customer service team to make changes.

Pricing depends on the type of service, frequency, and waste volume. For a customised quote, please contact our team or use our Get a Quote form online.

We accept payments via direct debit, credit card, or bank transfer. Monthly billing options are available for regular customers.

We are keen to offer competitive pricing, so please get in touch to discuss your quote.

For all our official documentation including Insurance, Licences, Policies and Accreditations, please refer to our Official Documentation page.

If your bin was missed, please contact our friendly customer service team within 24 hours. We’ll investigate and arrange for a prompt resolution.

Absolutely! Check our Bin Usage Guide or contact us for assistance in sorting your waste properly.

You can reach our friendly customer service team:

• By phone: 0344 880 7700
• By email: customersupport@countrystylerecycling.co.uk
• Via our online chat tool on the website
• By using our online contact form