Frequently Asked Questions

Don’t see your question? Call our Ashford team on 0344 880 7700.

General Questions

What is CountryStyle Recycling?

CountryStyle Recycling is a leading waste management and recycling company that specialises in sustainable solutions for individuals, businesses, and communities. We provide a range of services including waste collection, recycling, and composting, helping you minimise your environmental impact.

Where does CountryStyle Recycling operate?

We operate throughout Kent, London, and the South-East. For a full list of service areas, please visit our Service Locations page.

Do you offer educational resources about recycling?

Yes, we provide recycling workshops, guides, and resources for schools, businesses, and communities. Visit our Education Hub for more information.

Our Services

What types of waste do you handle?

We handle a variety of waste types including:

General waste
Dry mixed recycling
Food waste
Glass waste
Wood waste
Hazardous waste
Construction waste

Green waste (garden clippings, branches, etc.)
Coffee bean waste
Asbestos waste
Plasterboard waste
WEEE (Hazardous and Non-Hazardous)
Tanker services
Road sweepings

Do you offer services for businesses and households?

Yes! We provide personalised, tailored recycling and waste management solutions for businesses of all sizes, as well as households. Contact us to discuss your needs.

What happens to my waste after collection?

After collection, we sort and process waste at our state-of-the-art recycling facilities. Recyclable materials are reprocessed into new products, organic waste is composted, and non-recyclable materials are disposed of responsibly in compliance with environmental regulations. Refer to our Waste Cycle Guide for more details.

What sizes and types of collections do you offer?

We offer a variety of collection options to suit different needs, including:

Wheelie bins
Available in sizes such as 240L, 360L, 660L, and 1100L for general waste and recycling.
Front-end loaders (FEL)
Ideal for larger commercial waste needs.
Roll-on/roll-off skips (RoRo)
Suitable for construction sites and bulk waste.
Bagged waste collections
Flexible solutions for businesses with smaller waste volumes.

Food waste bins
Available in 23L and 120L sizes.
Coffee waste wheelie bins
Available in 120L sizes.
Bulk waste pickups
For one-off or irregular waste removal needs.
Arctics
Ideal for large-scale waste disposal services.

Can I recycle plasterboard?

Yes, here at Countrystyle we operate one of the largest plasterboard recycling facilities in Europe and process 100% of what we receive. We work in partnership with plasterboard manufacturer Knauf, promoting a closed-loop solution for plasterboard.

Can I recycle wood?

Yes, at our Ridham wood recycling facility we process a variety of mixed wood, including A-Grade (clean wood) and Dirty Wood (C-Grade). We produce a range of shredded products to supply panel board and green energy markets. Clean wood includes pallets, hardwood, and packing cases. Dirty Wood comprises plywood, floorboards, and laminate flooring.

Do you collect and recycle commercial food waste?

Yes, we collect commercial food waste in partnership with our sister company Verigreen. We provide cost-effective solutions to food waste and have exclusive access to the only commercial AD plant in Kent. This plant converts food waste into renewable energy and nutrient-rich biofertiliser.

Are there any advantages for my business to recycle?

Recycling and segregating your waste into dedicated waste streams can help your business save money. With our personalised waste management solutions, we can provide cost-effective services that reduce your carbon footprint and waste miles.

Can I dispose of my business's electronic waste?

Yes, Countrystyle can collect your electronic waste, known as WEEE. This includes most electronic devices such as computers, phones, and tablets. The precious metals and components can be recovered and repurposed.

What is WEEE?

WEEE stands for Waste Electrical and Electronic Equipment. Countrystyle can help your business dispose of unwanted electrical items responsibly.

What size wheelie bins do you supply?

Countrystyle has a comprehensive service and offers a wide range of bin sizes to suit any commercial requirements.

Do you provide bulk haulage waste service?

Yes, Countrystyle has an extensive bulk haulage fleet including articulated, walking floor, bulk tipper trailers, and tankers for flexible and reliable logistics.

Do you supply commercial rear-end loaders?

Yes, we offer a range of rear-end loaders (RELs) with lockable lids for added security. They are an ideal solution for businesses that generate greater waste volumes than can be accommodated by wheelie bins.

What other waste services do you offer?

We offer a variety of services, including:

Plasterboard Recycling
Wood Recycling
Bulk Haulage
Refuse Derived Fuel
Dry Mixed Recyclables
Food Waste Collection
Facilities Management

What is a waste-to-energy plant?

A waste-to-energy plant burns waste to produce heat and power, serving as an alternative to landfill. This process creates renewable energy while reducing greenhouse gas emissions.

Are there benefits to recycling food waste?

Yes, recycling food waste saves money and reduces landfill waste. Recycling contributes to clean, green energy and produces nutrient-rich biofertiliser used in crop growth.

Contracts & Agreements

How long is a service agreement for?

The minimum service agreement is 24 months.

What happens when I get to the end of my contract?

Your contract will automatically renew for a further year unless you notify us at least 60 days prior to the end of your contract.

How do I cancel my contract at the end of its term?

You need to email us at least 60 days before the end of your contract to confirm cancellation.

How long does it take for my bins to be delivered?

Once we have a signed agreement, risk assessment, and payment plan, bins are delivered within 7 to 10 working days.

What is the Risk Assessment form for?

The risk assessment is for our collection crew to know how they will access the bins upon collection.

What happens if my bin is damaged?

Are the bins lockable?

Yes all of our containers are lockable.

Can I change my collection frequency?

Yes, you can increase the service frequency of your recycling and waste collection whenever required. This is subject to availability on your service route.

Is there a delivery charge for the bins?

Yes, there is a charge for all new customer wheelie bin deliveries. This will be discussed during your initial consultation.

What is the excess charge for additional weight?

Any excess weight will be charged as agreed during your service consultation.

Recycling & Sustainability

What is the difference between recycling and recovery?

Recycling turns waste into new products, while recovery uses waste to generate energy (e.g., anaerobic digestion or RDF processes).

Can I save money by recycling DMR?

Yes, recycling Dry Mixed Recyclables (DMR) is cost-effective and environmentally friendly. Contact us to arrange a waste audit.

How does CountryStyle Recycling contribute to sustainability?

We focus on reducing landfill waste by maximising recycling and composting. Our energy recovery initiatives and innovative technologies help us create sustainable solutions for a greener future.

What can I put in my recycling bin?

You can recycle materials like paper, cardboard, plastic bottles, cans, and glass. Avoid placing contaminated items, food waste, or hazardous materials in your recycling bin. Refer to our Recycling Guide for a detailed list.

How do I prepare my waste for collection?

Make sure waste is properly sorted into the correct bins. Avoid overfilling bins and ensure lids are closed. For bulky or hazardous items, contact us ahead of time for special instructions.

Booking & Scheduling

How do I book a waste collection service?

Booking is simple! You can:

Call us at 0344 880 7700
Use our online Quote tool
Email us at salessupport@countrystylerecycling.co.uk
Contact us through our Live chat service

How often can I schedule collections?

We offer flexible scheduling depending on your needs. Choose from daily, one-time, weekly, bi-weekly, or custom schedules.

Can I reschedule or cancel my collection?

Yes, you can reschedule or cancel your collection with at least 24 hours’ notice. Please contact our customer service team to make changes.

Pricing & Billing

How much do your services cost?

Pricing depends on the type of service, frequency, and waste volume. For a customised quote, please contact our team or use our Get a Quote form online.

How can I pay for your services?

We accept payments via direct debit, credit card, or bank transfer. Monthly billing options are available for regular customers.

Do you have any offers or discount codes?

We are keen to offer competitive pricing, so please get in touch to discuss your quote.

Where can I find your official documentation?

For all our official documentation including Insurance, Licences, Policies and Accreditations, please refer to our Official Documentation page.

Troubleshooting

My bin wasn’t collected. What should I do?

If your bin was missed, please contact our friendly customer service team within 24 hours. We’ll investigate and arrange for a prompt resolution.

I’m not sure which bin to use. Can you help?

Absolutely! Check our Bin Usage Guide or contact us for assistance in sorting your waste properly.